Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Service" or "Services" refers to AI integration services provided by Pulse Tech, including transformation planning, technology implementation, and value tracking
• "We," "Us," "Our" refers to Pulse Tech, a consultancy registered in Malaysia
• "You," "Your," "Client" refers to the individual or business entity engaging our services
• "Agreement" means these Terms and Conditions together with any service agreement or statement of work
• "Deliverable" refers to any output, document, or system produced as part of the Services
• "Website" refers to pulseoi.biz and all associated pages

2. Acceptance of Terms

By engaging our Services, accessing our Website, or communicating with us regarding potential engagements, you agree to be bound by these Terms and Conditions.

You must be at least 18 years of age and have the legal capacity to enter into binding agreements. If you are entering this Agreement on behalf of a business entity, you represent that you have the authority to bind that entity to these terms.

If you do not agree to these Terms and Conditions, please do not use our Services or Website.

3. Service Description

Pulse Tech provides professional AI integration services to Malaysian businesses, including:

• AI Transformation Planning: Strategic planning services for businesses beginning AI integration
• AI Technology Implementation: Technical implementation of AI systems and solutions
• AI Value Tracking: Measurement and analysis of business value from AI investments

Specific service details, deliverables, timelines, and pricing are outlined in individual service agreements or statements of work. Services are subject to availability and our acceptance of the engagement.

We reserve the right to decline service requests or terminate discussions at any time before formal agreement execution.

4. Service Engagement Process

Engagement with our Services typically follows this process:

1. 1. Initial Consultation: Discussion of your requirements and our services
2. 2. Proposal: Submission of service proposal with scope, timeline, and pricing
3. 3. Agreement: Execution of formal service agreement or statement of work
4. 4. Service Delivery: Performance of agreed services with regular communication
5. 5. Completion: Delivery of final deliverables and knowledge transfer

5. Payment Terms

Payment terms for our Services:

• All fees are quoted in Malaysian Ringgit (RM) unless otherwise specified
• Payment terms are specified in individual service agreements, typically net 30 days from invoice date
• For project-based services, payment may be structured in milestones as outlined in the service agreement
• For ongoing services, invoices are issued monthly in advance
• Late payments may incur interest charges at the rate of 1.5% per month or the maximum permitted by Malaysian law, whichever is lower
• All fees are exclusive of applicable taxes, which will be added to invoices as required by law

Cancellation and Refund Policy

For services not yet commenced, you may cancel with 14 days written notice for a full refund of any prepaid fees. For services in progress, fees are non-refundable except where we fail to deliver agreed services. Specific cancellation terms may be outlined in individual service agreements.

6. Client Responsibilities

To enable successful service delivery, you agree to:

• Provide accurate and complete information about your business requirements
• Designate appropriate personnel to work with our team and make necessary decisions
• Provide timely access to data, systems, and personnel as required for service delivery
• Review deliverables within agreed timeframes and provide constructive feedback
• Make timely payments according to agreed terms
• Maintain the confidentiality of any proprietary information we share
• Ensure you have necessary rights and permissions for any data or systems you provide access to

7. Intellectual Property

Our Intellectual Property

All methodologies, frameworks, templates, and pre-existing materials we bring to engagements remain our intellectual property. You receive a limited, non-exclusive license to use deliverables for your internal business purposes only.

Your Intellectual Property

You retain all rights to your data, systems, and pre-existing intellectual property. You grant us a limited license to use your materials solely for providing the agreed Services.

Developed Materials

For custom implementations, ownership of developed code and configurations transfers to you upon full payment, subject to our retention of rights to underlying methodologies and frameworks. Specific ownership arrangements are detailed in individual service agreements.

8. Confidentiality

Both parties agree to maintain strict confidentiality regarding:

• Proprietary business information disclosed during the engagement
• Technical details of systems and implementations
• Financial information and commercial terms
• Any information marked or reasonably understood to be confidential

Confidentiality obligations continue for five years following engagement completion. Exceptions include information that is publicly available, independently developed, or required to be disclosed by law.

9. Disclaimers

Important limitations on our Services:

• No Guarantees: We do not guarantee specific business results from AI implementations. Outcomes depend on many factors including data quality, organizational adoption, and external conditions
• Professional Services: Our Services constitute professional consulting, not legal, financial, or investment advice
• Technology Evolution: AI technology evolves rapidly; implementations may require updates or modifications over time
• As-Is Basis: Services are provided on an "as-is" basis without warranties beyond those explicitly stated in service agreements

10. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• Our total liability for any claim arising from Services shall not exceed the fees paid for those specific Services
• We are not liable for indirect, consequential, special, or punitive damages including lost profits, business interruption, or data loss
• We are not liable for failures caused by factors beyond our reasonable control, including but not limited to client data quality, system availability, or third-party services

These limitations do not apply to liability for fraud, gross negligence, or matters that cannot be excluded under Malaysian law.

11. Termination

Either party may terminate an engagement under the following conditions:

• For Convenience: With 30 days written notice, subject to payment for work completed
• For Breach: Immediately if the other party materially breaches the Agreement and fails to remedy within 14 days of written notice
• For Non-Payment: We may suspend or terminate Services if payment is more than 30 days overdue

Upon termination, you remain responsible for payment of all fees for Services rendered. Confidentiality, intellectual property, and limitation of liability provisions survive termination.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Malaysia. The courts of Kuala Lumpur have exclusive jurisdiction over any disputes arising from these terms or our Services.

Before initiating legal proceedings, parties agree to attempt resolution through good faith negotiation for at least 30 days. If negotiation fails, either party may pursue legal remedies.

For smaller disputes (claims under RM 50,000), parties may agree to mediation or arbitration as an alternative to court proceedings.

13. General Provisions

Entire Agreement

These Terms and Conditions, together with any service agreements or statements of work, constitute the entire agreement between parties and supersede all prior discussions or agreements.

Modifications

We may update these Terms and Conditions periodically. Changes become effective 30 days after posting on our Website. Continued use of Services after changes indicates acceptance of new terms.

Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect.

No Waiver

Failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer your rights or obligations without our prior written consent. We may assign our rights and obligations to a successor entity.

14. Contact Information

For questions about these Terms and Conditions, please contact: