Privacy Policy

Introduction

Pulse Tech is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, protect, and share personal information when you interact with our AI integration services, visit our website, or communicate with us.

We comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and maintain rigorous data protection practices across all our operations.

Data Collection

Personal Data We Collect

We collect the following types of personal data:

• Contact Information: Name, email address, phone number, business address, and job title when you submit inquiry forms or request consultations
• Business Information: Company name, industry sector, and business requirements shared during consultations
• Technical Information: IP address, browser type, device information, and usage data when visiting our website
• Communication Records: Content of emails, messages, and other communications with our team

How We Collect Data

• Directly from you through website forms, email, phone calls, and meetings
• Automatically through cookies and analytics tools when you visit our website
• From third parties such as business directories or professional networking platforms

Legal Basis and Data Usage

We process your personal data based on the following legal grounds:

• Consent: When you submit forms or subscribe to communications
• Contract Performance: To deliver AI integration services you have engaged
• Legitimate Interest: For business development, service improvement, and customer relationship management
• Legal Obligation: To comply with Malaysian laws and regulations

How We Use Your Data

• Responding to inquiries and providing information about our services
• Delivering AI integration services and project management
• Sending service updates, technical documentation, and relevant communications
• Analyzing website usage to improve user experience
• Maintaining client relationships and providing ongoing support
• Complying with legal and regulatory requirements

Data Retention

We retain personal data for the following periods:

• Client Data: For the duration of the engagement plus seven years for contractual and tax purposes
• Inquiry Data: Up to two years from last contact unless you request earlier deletion
• Website Analytics: Anonymized data retained indefinitely; identifiable data for 26 months
• Marketing Communications: Until you unsubscribe or request removal

Data Protection Measures

We implement comprehensive security measures to protect your personal data:

• Encryption: All data transmissions use TLS encryption and sensitive data is encrypted at rest
• Access Controls: Strict access restrictions with role-based permissions and multi-factor authentication
• Secure Storage: Data stored on secure servers in Malaysia with regular backups
• Monitoring: Continuous security monitoring and regular security audits
• Staff Training: Regular data protection training for all team members
• Incident Response: Documented procedures for handling potential data breaches

Data Sharing and Third Parties

We may share your personal data with:

• Service Providers: Trusted third parties who assist with website hosting, email services, and analytics (Google Analytics)
• Professional Advisors: Lawyers, accountants, and auditors when necessary for business operations
• Legal Authorities: When required by Malaysian law or legal proceedings

We do not sell, rent, or trade personal data to third parties for marketing purposes. All service providers are contractually bound to maintain data confidentiality and security.

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze usage. We use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: To understand how visitors use our website (Google Analytics)
• Preference Cookies: To remember your settings and choices

For detailed information about cookie usage and how to manage them, please see our Cookie Policy.

Your Rights

Under Malaysian Personal Data Protection Act, you have the following rights:

• Right to Access: Request access to your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data where legally permissible
• Right to Object: Object to processing of your data for marketing purposes
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Lodge Complaint: Contact the Personal Data Protection Commissioner if you believe we have violated your rights

To exercise any of these rights, please contact us at:

Children's Privacy

Our services are intended for business use and not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify active clients via email when changes affect their data processing
• Post a notice on our website for at least 30 days

We encourage you to review this Privacy Policy periodically.

Contact Information

For questions about this Privacy Policy or our data protection practices, please contact: